Refund policy

 

Right of withdrawal

1. If you are a consumer (i.e. a natural person placing an order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you are entitled to a right of withdrawal in accordance with the statutory provisions.

 

2. If, as a consumer, you exercise your right of withdrawal in accordance with clause 4.1, you must bear the standard costs of returning the goods.

 

3. In all other respects, the provisions set out in detail in the following

 

- Cancellation Policy -

 

apply to the right of cancellation

 

Right of withdrawal

 

You have the right to withdraw from this contract within fourteen days without giving any reason.

 

The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

 

To exercise your right of withdrawal, you must inform us, ELFRIEDE/KASTULUS GbR, Maxstr. 1, 13347 Berlin, Germany, email: elfriedekastulus@gmail.com (e.g. by letter sent by post or by email), of your decision to withdraw from this contract by means of a clear statement. You may use the model withdrawal form provided below, although this is not mandatory. You may also complete and submit the model withdrawal form or another clear statement electronically via our website (https://elfriedekastulus.com). If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal.

 

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

 

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs, with the exception of the initial delivery costs, without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund.

 

We may withhold the refund until we have received the goods back.

 

You must return the goods without delay and in any event no later than fourteen days.

 

Returns must be arranged via the online shop following a prior enquiry. You are responsible for the cost of the return. We generally proceed as follows: Once approved, you will receive a return label via email. The cost of the return label, amounting to 6 euros, will be deducted from the refund amount.

 

You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.

 

- End of the cancellation policy –

4. ELFRIEDE/KASTULUS provides the following information regarding the model withdrawal form in accordance with the statutory provisions:

 

Model withdrawal form

To ELFRIEDE/KASTULUS GbR, Maxstr. 1, 13347 Berlin, Germany, email: elfriedekastulus@gmail.com:

–I/we (*) hereby withdraw from the contract concluded by me/us (*)

for the purchase of the following goods (*)

— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notifications on paper)

— Date

(*) Delete as appropriate